1. Purchases via Google Play All purchases made through the Google Play Store are governed by Google’s terms and refund policies. Players may request a refund directly from Google within a limited time (typically 48 hours). If eligible, refunds will be processed by Google, not by LootRush directly. To request a refund from Google: Open the Google Play app Tap on your account > "Payments & subscriptions" Select "Budget & history" to view purchases Choose the item and follow the refund request instructions LootRush has no control over decisions made by Google regarding such requests. 2. In-Game Items, Currency, and Content LootRush offers various digital goods such as: Loot boxes Special items or skins Premium currency Battle passes or time-limited upgrades These digital goods are delivered instantly upon purchase and are non-refundable once received or used, even partially. This includes situations where a player: Accidentally purchased an item Misunderstood the function or value of an item Purchased items during technical issues or disconnections However, if you experience a technical error that prevents delivery or usability of your purchase, we encourage you to reach out via in-game support. We may issue a refund or credit at our discretion after verifying the issue. 3. Subscriptions and Auto-Renewals LootRush may offer subscription-based features. Subscriptions are automatically renewed unless canceled through your Google Play account before the end of the billing cycle. Important: Canceling a subscription prevents future charges but does not retroactively refund the current billing period. No refunds will be granted for unused time unless required by local consumer laws or in exceptional cases. 4. Unauthorized or Fraudulent Transactions If you notice suspicious charges or activity that you did not authorize: Ensure your Google account is secured Contact Google Play support to report the issue We take fraud seriously. If our system detects abuse or manipulation of purchases, we reserve the right to suspend accounts or refuse future transactions. 5. Technical Failures or Server Issues We strive for consistent, high-quality service. If you encounter technical problems (such as failure to load purchased content or network-related issues) that directly affect your purchase, we may consider issuing a one-time refund or compensation. Please provide: A detailed description of the issue Purchase information (such as order ID) Device and app version details Each case is reviewed individually, and a refund is not guaranteed. 6. Abuse of the Refund Policy We monitor refund activity to protect our system from abuse. Repeated refund requests, misuse of in-game purchases, or attempts to exploit our system may result in: Denied refunds Suspension of in-game purchases Account restrictions or bans Final Notes By making a purchase in LootRush, you acknowledge and accept this refund policy. We encourage all players to read product descriptions and double-check their purchases before confirming any transaction. For questions or assistance, please use the Support section in the app. Our team is here to help make your LootRush experience as smooth and enjoyable as possible.
